Refund policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item. After this period, new return requests cannot be accepted under this policy. Quality-related issues may still be covered by the applicable warranty.
If you would like to request a return, please contact us at support02@ottocast.com within the return period.
Before placing your order, we recommend checking the product details and compatibility information carefully. If a product is returned because it is not compatible with your vehicle, it will be treated as a non-quality-related return.
Damages and Issues:
Please check your order when it arrives. If the item is defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue and help with the next steps.
Returns:
- To start a return, contact us at support02@ottocast.com with your order details and reason for return. If your request is approved, we will send you the return instructions. Items sent back without prior approval may not be accepted.
- Returned items should be free from damage caused by misuse or improper handling and should include the original accessories, cables, documentation, packaging, and proof of purchase.
- Business or bulk orders of five or more units of the same product may not be eligible for return or refund.
Quality-Related Returns:
If the issue is caused by a confirmed product defect, damage, or an error on our side, we may offer a replacement or refund after verification. Photos or videos may be requested to help us review the issue.
For confirmed quality-related returns, we will provide a prepaid return label where available. If a prepaid label is not available in your region, eligible return shipping costs may be reimbursed up to 15% of the order amount. If local law provides greater protection, the applicable local law will apply.
Non-Quality-Related Returns:
If you return an item for reasons such as changing your mind, ordering the wrong model, placing an incorrect order, providing the wrong address, or vehicle incompatibility, you will be responsible for the return shipping cost and any applicable return fees.
Return Fees:
For unopened products with the factory seal intact, the original shipping fee, if any, is non-refundable. For opened products that are complete, in like-new condition, and include the original packaging and accessories, the original shipping fee, if any, plus a 5% restocking fee, with a minimum fee of $5, will be deducted from the refund. No restocking fee will apply to confirmed manufacturing defects or errors on our side.
Return Request Period:
Your return request must be submitted within 30 days of receiving the item. If a valid request is submitted within this period, we will continue processing it even if the original return window expires during the review.
Return Shipping:
For non-quality-related returns, you are responsible for return shipping and for any loss or damage during transit. For confirmed quality-related returns using a prepaid label provided by us, we are responsible for the return shipment.
If an item is returned as defective but is found to be working normally after inspection, it will be treated as a non-quality-related return.
Refunds:
Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges:
Replacements are generally available for defective or damaged items. If you need a replacement for the same item, please contact us at support02@ottocast.com.
Order Cancellation:
Orders can be canceled before shipment. If you contact us within 12 hours of payment, no cancellation fee will apply and a full refund will be issued. If you contact us more than 12 hours after payment but before shipment, a cancellation fee of 5% of the order subtotal, with a minimum fee of $5, will apply. Once the order has shipped, it can no longer be canceled and the return process will apply after delivery.
Price Match Guarantee:
For orders placed without a discount code, if the price of the same product drops within 30 days of purchase, you may contact support02@ottocast.com to request a price adjustment. Each order is eligible for one adjustment only. This guarantee applies only to the same product purchased directly from this online store.
Return Shipping Instructions:
1. Please use DHL for the return whenever possible.
2. The product description should be listed as "video interface".
3. The invoice value should be listed as USD 20/PCS.
4. Please remove well-known brand names from the outer package.
Policy Scope:
This policy applies only to purchases made directly from this online store. Purchases made through third-party retailers or marketplaces are subject to the return and refund policies of those sellers.
Nothing in this policy affects any statutory consumer rights you may have under applicable local law.
Limitation of Liability:
To the extent permitted by law, we are not responsible for data loss, personal items mistakenly returned with a product, or indirect, incidental, or consequential losses related to the use or inability to use our products.
Nothing in this policy limits any rights or liabilities that cannot legally be excluded.