Warranty Policy

1-Year Warranty:

Products purchased directly through our official online store are covered by a warranty from the original purchase date. This warranty does not affect any statutory warranty or consumer protection rights that may apply under the laws of your country or region.

The warranty applies to the original purchaser and is not transferable.

Warranty Period:

  • Wireless CarPlay / Android Auto adapters: 12 months.
  • AI Box / multimedia adapters: 12 months.
  • Dash cameras and 2-in-1 devices: 12 months.
  • Portable screens and displays: 12 months.
  • HDMI multimedia adapters: 12 months.
  • Accessories, including cables, mounts and remote controls: 6 months.

Quality-Related Warranty Claims:

  • Quality-related defects in products purchased directly through our official online store may be covered under the applicable warranty.
  • The warranty generally applies in the country or region where the product was originally purchased.
  • If the product is taken outside the original country or region of purchase, warranty service may be subject to additional limitations.

Warranty Solutions:

For an approved quality-related warranty claim, we may provide one or more of the following solutions depending on the situation:

  • Provide replacement parts.
  • Repair the product where repair service is available.
  • Replace the product with a refurbished unit, where available.
  • Provide a replacement unit.

Replacement products or parts remain covered for the remaining warranty period of the original product. If a full refund is issued, the warranty for that product will end.

Proof of Purchase:

Reasonable proof of purchase is required for warranty claims. Depending on the situation, we may request one or more of the following:

  • An order number from our official online store.
  • A sales invoice.
  • An order receipt or order details.

More than one form of proof may be required when necessary to verify the purchase.

Warranty Claim Process:

To help us review a warranty claim, you may be asked to provide:

  • Proof of purchase.
  • Details of troubleshooting steps already completed.
  • The product serial number, where applicable.
  • Photos or videos showing the reported issue.
  • The product itself for inspection, where necessary.

We may carry out reasonable troubleshooting and inspection to help determine the cause of the reported issue.

Warranty Claim Period:

Warranty claims must be submitted within the applicable warranty period. Once a valid warranty claim has been submitted, the claim will remain eligible for processing for the longer of the remaining original warranty period or 30 days from the date the claim was submitted.

What Is Not Covered:

  • Products without sufficient proof of purchase.
  • Products purchased from third-party distributors or retailers.
  • Products lost or stolen after confirmed delivery.
  • Products outside the applicable warranty period.
  • Non-quality-related issues arising more than 30 days after purchase.
  • Free gifts and samples.
  • Damage caused by unauthorized third-party repairs.
  • Damage caused by external factors.
  • Damage caused by misuse, including drops, extreme temperatures, water exposure, improper installation, or improper operation.
  • Products purchased from unauthorized sellers or unlawful sources.
  • Normal wear and tear that does not affect product functionality, such as scratches, paint fading, or other cosmetic wear.
  • Damage caused by unauthorized modifications or repairs.
  • Issues caused by third-party accessories or incompatible vehicle systems.
  • Damage caused by natural disasters, including flooding or lightning.

Contact Us: support02@ottocast.com